FrankAU Posted March 18, 2023 Share Posted March 18, 2023 (edited) Hi Anyone, Have a small problem, we upgraded to latest version 8.6.1 and setup Piping for email (previously it was POP. It is faster so no complains there :) But the issue (I think it is a BUG with WHMCS but needs to confirm that it is happening also to others) When someone replies via their email (eg. Outlook) WHMCS post replies in the ticket as UTC. The issue that then faces is that in the tickets replies it messed messed up for example: We open a ticket via WHMCS and the right time zone SYD/AU is posted Customer replies and the ticket gets updated in UTC We reply to them from WHMCS and ticket get updated in SYD/AU Now all those 3 entries in ORDER should be on the ticket as follows: 1. Us opening the ticket 2. Customer Reply 3. Us replying to ticket But that is not happening and instead it is in this order 1. Customer Reply 2. Us opening the ticket 3. Us replying to ticket The headache is, if it is a long ticket, then there is no way of tracking replies from customers properly as they will be out by 10 hrs in our case Edited March 18, 2023 by FrankAU 0 Quote Link to comment Share on other sites More sharing options...
FrankAU Posted March 20, 2023 Author Share Posted March 20, 2023 (edited) for anyone that needs to fix We managed to fix the issue Goto your phpinfo.php Check these entries Configuration File (php.ini) Path /opt/alt/php74/etc Loaded Configuration File /opt/alt/php74/etc/php.ini Login in console/putty Edit the file You will find the timezone empty just fill your timezone with the timezone of your choice and save Edited March 20, 2023 by FrankAU spelling 0 Quote Link to comment Share on other sites More sharing options...
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