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Loggin problems


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Hi, some clients are having problems to loggin on system. The email /account is created on my WHMCs, but when they try to log, says the user / email doesnt exist...

I checked the ip and email to see if its banned, and is not...


What can be wrong?

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I would submit a ticket to Matt for this one, I have not come across this one. Even if the banned emails are imported to the database and the user logs on using a free email address they have already created the user will still be able to login as this is only used for validation on the order process.

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Could *you* log in as them with their UN and PW from another test machine ? Or they copying / pasting infos ? If not it might be a typo or I mistaken for an L etc, and if they are they should make space an extra whitespace is not copied by mistake.

Just my 0.02 :-)

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