Issues with purchasing a domain name on my website.

[Adedapo]

Good day all, I am facing issues with my website, So I run a hosting company were people can go to and search availability of domain names and then get to buy if available. Recently, we migrated

from one server to another and noticed our clients can not get past the part that searches for Domain name availability before clicking to place order, it just keeps rotating without displaying

anything, We have tried all the troubleshooting we can like updating the .htaccess files, updating WHMCS and have even changed template for that particular part of the website which was done

recently all to no avail. I don't know if anyone has encountered this problem before and can share the solution with me. Kindly help me visit this link www.hostloni.com and try searching to purchase

a Domain name for a better understanding of this issue.

[bear]

Quote

The page isn’t redirecting properly

An error occurred during a connection to hostloni.com. 

I'd asked for www.hostloni.com. It stalls, then give the above error.

[Evolve Web Hosting]

Try with a fresh .htaccess file and slowly add rules back until you can figure out which one is causing the issue. My guess is the www to non www (or non www to www) redirect or the force https rule.  Since you said you changed servers, also make sure your new IP address is whitelisted for your domain registrars API. 

Edited February 3, 2022 by evolve hosting

[Adedapo]

13 hours ago, bear said:

I'd asked for www.hostloni.com. It stalls, then give the above error.

This has been fixed now. 

You can now visit the website to try purchase a domain. However, I am still facing the domain search issue

[Adedapo]

13 hours ago, evolve hosting said:

Try with a fresh .htaccess file and slowly add rules back until you can figure out which one is causing the issue. My guess is the www to non www (or non www to www) redirect or the force https rule.  Since you said you changed servers, also make sure your new IP address is whitelisted for your domain registrars API. 

Thanks for the advise. I have changed my IP and it has also been whitelisted on the domain registrar account.

 

See the content of my .htaccess file

### BEGIN - WHMCS managed rules - DO NOT EDIT BETWEEN WHMCS MARKERS ###
<IfModule mod_rewrite.c>
RewriteEngine on

# RewriteBase is set to "/" so rules do not need updating if the
# installation directory is relocated.  It is imperative that
# there is also a RewriteCond rule later that can effectively get
# the actual value by comparison against the request URI.
# 
# If there are _any_ other RewriteBase directives in this file,
# the last entry will take precedence!
RewriteBase /

# Redirect directories to an address with slash
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^(.+[^/])$  $1/ [R]

# Send all remaining (routable paths) through index.php
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
# Determine and use the actual base
RewriteCond $0#%{REQUEST_URI} ([^#]*)#(.*)\1$
RewriteRule ^.*$ %2index.html [QSA,L]
</IfModule>
RewriteCond %{HTTP_HOST} ^.*$
#RewriteRule ^/?$ "https\:\/\/hostloni\.com\/" [R=301,L]
### END - WHMCS managed rules - DO NOT EDIT BETWEEN WHMCS MARKERS ###

# BEGIN cPanel-generated php ini directives, do not edit
# Manual editing of this file may result in unexpected behavior.
# To make changes to this file, use the cPanel MultiPHP INI Editor (Home >> Software >> MultiPHP INI Editor)
# For more information, read our documentation (https://go.cpanel.net/EA4ModifyINI)
<IfModule php7_module>
   php_flag display_errors Off
   php_value max_execution_time 30
   php_value max_input_time 60
   php_value max_input_vars 1000
   php_value memory_limit 128M
   php_value post_max_size 8M
   php_value session.gc_maxlifetime 1440
   php_value session.save_path "/var/cpanel/php/sessions/ea-php74"
   php_value upload_max_filesize 2M
   php_flag zlib.output_compression Off
   php_value allow_url_fopen  On
</IfModule>
<IfModule lsapi_module>
   php_flag display_errors Off
   php_value max_execution_time 30
   php_value max_input_time 60
   php_value max_input_vars 1000
   php_value memory_limit 128M
   php_value post_max_size 8M
   php_value session.gc_maxlifetime 1440
   php_value session.save_path "/var/cpanel/php/sessions/ea-php74"
   php_value upload_max_filesize 2M
   php_flag zlib.output_compression Off
   php_value allow_url_fopen  On
</IfModule>
# END cPanel-generated php ini directives, do not edit

 

[Adedapo]

14 hours ago, bear said:

I'd asked for www.hostloni.com. It stalls, then give the above error.

Kindly try again, It is going through. You can try it now and see

[Adedapo]

14 hours ago, evolve hosting said:

Try with a fresh .htaccess file and slowly add rules back until you can figure out which one is causing the issue. My guess is the www to non www (or non www to www) redirect or the force https rule.  Since you said you changed servers, also make sure your new IP address is whitelisted for your domain registrars API. 

Ok I'll try that now thank you.