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Cancelation request missing from client area


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Hi, I was trying to find something similar on the community but I didn't find anything. I have such a problem that I completely lack the ability to request product cancellation in the client section. In the general settings, I have turned on to display the possibility of requesting cancellation, but simply nothing is displayed anywhere ... I also switched themes and changed products and created different accounts, but still nothing ... I have connected WHCMS to Plesk...

Can't advise me where the mistake may be?


Thanks for any help!

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  • 1 month later...

If it is a free product then the "request cancellation" link will not show, there is a hook you can use if that's the case.


The hook puts the link in the "Overview" panel instead of the "Action" panel but you can change that to your liking.

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