chickendippers Posted January 6, 2008 Share Posted January 6, 2008 Hi everyone, I was just wondering how everyone has their automation settings set to handle non-payments where you offer both shared hosting and dedicated servers? We allow 8 days before an account is suspended and 15 until it's terminated. This is because some of our casual customers don't check their emails that often, so we want to give plenty of notice. But when selling dedicated servers we really want non-payees suspended after 2 days and terminated after 8, but group-specific automation settings isn't possible in WHMCS. How is yours configured and how do you manage it? Thanks, John. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted January 6, 2008 Share Posted January 6, 2008 You can not automate server suspension, so whatever makes you happy for shared. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted January 6, 2008 Author Share Posted January 6, 2008 I realise that, but wouldn't it be nice to have WHMCS automatically send out the reminder emails for you to then manually suspend or terminate the server? 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted January 7, 2008 Share Posted January 7, 2008 I realise that, but wouldn't it be nice to have WHMCS automatically send out the reminder emails for you to then manually suspend or terminate the server? Hey, You can could create a PHP script which would query the database of all unpaid invoices. If an invoice is unpaid and it part of a group id which is part of a dedicated server you can an send an email to your staff or to the customer. After you create the PHP script, you can put in into a cronjob and all is good! From, Adam 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted January 9, 2008 Share Posted January 9, 2008 WHMCS does send out remoinders and suspension notices for everything, and the cron-job report/audit trail will have details of those you need to do manually - just have an internal procedure to check the log in WHMCS everyday for "failed suspensions" and do them 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted January 9, 2008 Share Posted January 9, 2008 And yes, it would be *fantastic* is WHMCS could have some hooks to call an external process for suspend and terminate on vps/dedi/other products, as we could then shut down the servers remotely by PHP 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 9, 2008 Share Posted January 9, 2008 Ask one of the guys who do custom scripts to write you an API. Or ask Matt. Although I know what he'll say. Anyone up for a coding session... 0 Quote Link to comment Share on other sites More sharing options...
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