lwells2000 Posted January 4, 2008 Share Posted January 4, 2008 Whenever I run a test to see if this works I get these questions at the payment area that are a mystery to me. Issue Number Start Date I was told to leave them blank, but no matter what credit card I use it always says credit card invalid or number is wrong. I've tried 3 different cards all of which I know are good and still get the error message. Currently no one can purchase my hosting! Is anyone else having this problem and is there a way to fix it? I found one thread where someone else had this problem and said it is set up for the UK and this wasn't actually a problem. For me it is though. Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted January 4, 2008 WHMCS CEO Share Posted January 4, 2008 Your cards are not invalid because of those fields being there and being left blank. They are there for cards that require them but can be left blank for those that don't. The invalid card details error means the CC number is incorrect. Matt 0 Quote Link to comment Share on other sites More sharing options...
lwells2000 Posted January 4, 2008 Author Share Posted January 4, 2008 Thats what someone else said too, but I've repeatedly entered them and double and triple checked the numbers and they are correct and tried several cards doing this. Could it be not being set up for Paypal Website Merchant Pro? 0 Quote Link to comment Share on other sites More sharing options...
lwells2000 Posted January 4, 2008 Author Share Posted January 4, 2008 Can I get no help here? Tell me where I can get help if the only answer I can get here is I am wrong about the problem! 0 Quote Link to comment Share on other sites More sharing options...
Brett Posted January 4, 2008 Share Posted January 4, 2008 lwells2000, I would be willing to have a look at the order form and see why it is not working. Just PM me. Also, have you put in a ticket? Matt is very good about responding with solutions to tickets. 0 Quote Link to comment Share on other sites More sharing options...
lwells2000 Posted January 4, 2008 Author Share Posted January 4, 2008 I aplogize to Matt and to you for being short tempered. I am really frustrated. I've had this hosting reseller account for a week and a half and can't get it to work. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted January 4, 2008 WHMCS CEO Share Posted January 4, 2008 Having checked the installation it turned out to be a misconfiguration of the gateway credentials on the Payment Gateway configuration page. Matt 0 Quote Link to comment Share on other sites More sharing options...
lugz Posted January 15, 2008 Share Posted January 15, 2008 I have this as well. With my paypal pro and also my authorize.net (I'm switching - that's why I have both right now) but how do I get rid of it? 0 Quote Link to comment Share on other sites More sharing options...
Speedy059 Posted January 16, 2008 Share Posted January 16, 2008 How can I add a (Optional) in during checkout? Most people don't know what a "Issue" and "Start Date" are. It isn't required by most. 0 Quote Link to comment Share on other sites More sharing options...
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