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How do I edit support ticket 'submitter' name / email in merged tickets?

sol2010

By sol2010
in Troubleshooting Issues

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sol2010 Senior Member

sol2010

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Posted

Hi there

When I merge tickets that have multiple recipients /  senders - it seems WHMCS changes the submitter name and email back to the client owner details....  thereby losing the info like name and email address of the original sender.

When you click 'edit' on the ticket, you can edit the text of the email they sent, but it does not allow you to edit the name or the email address of the submitter - leaving it incorrect.

Anyone know a way of correcting this bug?

 

 

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