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Psigate Visa declined


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I have just recently gotten a Psigate account and have activated it as a payment gateway. One of my customers has tried 3 times to pay their invoice with Visa, but the card keeps coming back as transaction declined.

 

It is not a funds issue, so I assume there is a problem with the gateway somehow. How can I find out what the problem is?

 

I am using Version 3.4.1, and I am in Canada.

 

I see that there is a test mode under Psigate, how does this work?

 

Thanks.

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