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The user will not be notified when the ticket is opened

nimafire

By nimafire
in Using WHMCS

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nimafire Member

nimafire

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Posted

Hello

our system send an email to customer about "your new ticket received"  if customer open new ticket himeselfe

but if staff and admin open new ticket for customer he will not receive any notification and email, we have to reply to that to ticket after that system send and email "your ticket answered by staff"

any idea ?

 

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