Jump to content

The user will not be notified when the ticket is opened

nimafire

By nimafire
in Using WHMCS

 Share

Recommended Posts

nimafire Senior Member

nimafire

Posted
Posted

Hello

our system send an email to customer about "your new ticket received"  if customer open new ticket himeselfe

but if staff and admin open new ticket for customer he will not receive any notification and email, we have to reply to that to ticket after that system send and email "your ticket answered by staff"

any idea ?

 

0
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated

  I accept