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Service Level Payment Method


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Hi there!

Today a client sent in a support ticket to advise that their hosting services weren't automatically billed to their credit card.

They have a credit card saved and is set as the default payment method on their account. However, at a hosting service level, I can see that the 'Payment Method' was set to 'Bank Transfer'.

Is this the reason why the payment wasn't taken automatically from their credit card on the due date?

Also, I'm not seeing anywhere from the client side for the client to update the service level payment method? Is this an admin-side only thing?


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