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Error when customer purchases a new package

Ulises Gomez

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Hello Everyone,


I am having a really big issue. I have currently setup my first installation of WHMCS (after following a guide) and everything seems to be working except for the most important thing.

When an user goes to my site and registers and pays for a new hosting package, the system does not automatically create the account and sends the info to the new user. It instead gives me a browser error and after i go to the back end, i can't activate the new account because I get the error in the attached image. I then head to whm and the domain is in fact showing, but whmcs can't recognized that it created it itself. not sure what to do.



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This indicates the account has already been created which is why you are getting an error - you're trying to create a duplicate cPanel account in WHM.

To resolve this I'd suggest simply setting the service to 'Active' in WHMCS - you can do this by clicking 'Shared Hosting' from the order view > change status > save changes.

Hope this helps 🙂

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