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Affiliates not always working?


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Hi there,

We have two problems.

1. Time to time the affiliate link is not working for certain customers. For example when they are clicking on the referral and then making an order it is adding it to the affiliate account.

2. A referral ordered a  service back in 2018 and it works fine at the time. She ordered a new service now and this one didn't go to the affiliate user?

Could you please someone make a comment on how this works?


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