ddg8176 Posted December 30, 2007 Share Posted December 30, 2007 Why would my Support Tickets Mail Import Log only log support tickets that are sent via email client like Outlook 2003 or from webmail but not support tickets sent via the support ticket links on my site? The support tickets either way are received and showing Open. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 30, 2007 WHMCS CEO Share Posted December 30, 2007 It's called the Support Tickets Mail Import Log, so clearly if the ticket wasn't received via email, it won't show up in the email import log. Matt 0 Quote Link to comment Share on other sites More sharing options...
ddg8176 Posted December 30, 2007 Author Share Posted December 30, 2007 I suppose I was unclear on exactly what the log is for. I assumed the website sent the message via email too but now looking at the URL of any support department, WHMCS is using (and only I'm guessing) PHP to pass the tickets into the departments. I suppose my main purpose in posting was to see if I might have done something to screw up my log. But if not logging support tickets through my website is normal, then I am relieved. Thanks. BTW... reallly love this system. 0 Quote Link to comment Share on other sites More sharing options...
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