Show custom fields in client tickets

[DTM]

Hi,

Quick question about custom fields:

We're a development and consulting company. "Tickets" don't necessarily represent issues to be solved. They may indicate work items or projects.

We use a custom field to enter the estimated time for each ticket.

This serves two purposes:

1. We can compare our estimates to actuals;

2. Clients with a big list of requests can see the amount of time that will be required to do each one and thus move their priorities about - for example to get some small pieces done ahead of a larger one.

In order to do that the client needs to be able to know the estimated time.

Is there any way to show the custom field on the client's ticket view page?

Thanks,

Mark

[brian!]

Hi Mark,

2 hours ago, DTM said:

Is there any way to show the custom field on the client's ticket view page?

if they're not set to be admin only, the support ticket custom fields should be shown on view ticket in their own sidebar (at least on Six - and I assume 21)... is the custom field set as admin only ??

[DTM]

Aha - that's sorted it. Many thanks!