OpenTicket API set admin name

[Eduardo G.]

Hi! I'm using OpenTicket local API call to automatically create a ticket for a client.
I want to create the ticket as admin, but cant find the way to set admin username in the ticket (`admin` column in `tbltickets` table)

There's an admin bool parameter: "Is an Admin opening the ticket" that I set to true, but nothing changes.
In the end, OpenTicket keeps creating ticket as client, not as admin.

Can you hel me creating an admin ticket?

 

[string]

$postData = array (
    'deptid' => '1',
    'subject' => 'This is a sample ticket',
    'message' => 'This is a **sample** ticket message',
    'clientid' => '1',
    'priority' => 'Medium',
    'markdown' => true,
    'admin' => true
);

$results = localAPI ('OpenTicket', $postData, 'admin');
print_r ($results);

This code will create an admin ticket via the admin account "admin" for client ID 1.

[Eduardo G.]

Thanks, @string

I think I've see the problem: when I look at ticket list from the admin panel I see the Submitter column shows the client name, which is not the submitter.

But then when I open that ticket from client area I see the sender is a Staff member.

So I think it was warking before but admin panel was showing wrong submitter.

 

[string]

Yes, in WHMCS under version 8 it shows the client name on the ticket overview page. In version 8 it looks like here:

Edited October 30, 2020 by string

[Eduardo G.]

Glad to see it's fixed in version 8 😄

[Trescpress]

Adding Paragraphs using md breaks the formatting.
Is there a work around to format support emails properly to allow paragraphs?