Jump to content

Creating new accounts fail after new server upgrade


Recommended Posts


Recently I upgraded to a new server and WHMCS  appears to be working fine, albeit when new accounts are created I receive the following message in Pending Module Queue.

Module/Action: cPanel / CreateAccount

Failure Reason:  You must provide either an IP or Hostname for the Server

I have gone into Products/Services >  Servers and when I test the connection on new server,  it shows      "Connection successful. Some values have been auto-filled" . I'm using API Token.

The old server is disabled.

Also when I go to Products/Services > Edit Product and click on Module tab it displays "No server found so unable to fetch values".

Could someone please help?

Edited by Mike4286
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated