OpenTicket API with name/email

[pRieStaKos]

Hello,

I'm trying to create a hook to open a ticket but not as client or admin. I want to add a bot name/email as the one that opens the ticket, attached to the service id. But when I remove the `clientid`, API is not running:

$command  = 'OpenTicket';
            $postData = array(
                'name' => 'Ticket Bot', // The name of the person opening the ticket (if not a client).
                'email' => 'bot@email.com', //The email address of the person opening the ticket (if not a client).
                'deptid' => '2', // The department to open the ticket in.
                'clientid' => $vars['userId'], // If applicable, the Client ID to create the ticket for.
                'orderid' => $vars['orderId'], // The order to associate the ticket with.
                'serviceid' => $service->relid, // The service to associate the ticket with .
                'priority' => 'Medium', // The priority of the ticket (Low, Medium, High).
                'markdown' => true,
                'subject' => "New Ticket",
                'message' => $messageContent
            );
            $results  = localAPI($command, $postData);

 

Any suggestions ?