Domain Renewal Success Email Sent - Not Renewed

[Evolve Web Hosting]

Using Logicboxes (with @resellerclub-mods LCDRM) and payment was processed for a domain renewal. WHMCS sent the customer and our admin the success email but the transaction is held up with the registrar for some reason (I will be contacting them shortly). Why is it that WHMCS sends the success email? Because payment was received? I wouldn't have normally caught this. Using WHMCS 7.10.2 and PHP 7.3

[Jaffery]

For customer, the transaction is done and order is processed hence to customer it is logical to send success mail. However, if order is held at Registrar (generally due to insufficient funds) then to the ADMIN  it should send failure notice. You should see logs for that user and see what is being reported there. If it is saying domain renewed successfully then its issue with resellerclub API that how they report the result of action. I suppose they want customer to see that its executed successfully while you can top-up your RC account and then it is going to be executed anyway.

My suggestion is to add your phone number in RC account and set higher threshold for your funds so that you can top-up before it goes too low. (In case your domain was not renewed due to low funds).

[Evolve Web Hosting]

Thanks for your input. Funds were available. I think it was a delay on the registrars side and it's been taken care of since then. I'll take a look at the logs if this becomes a recurring issue. This was the first time I've seen this over the course of many years.