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Preregistering TLDs


codestream

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Greetings all, I'm fairly new to WHMCS, currently getting setup.

My installation is showing the following whe a client is logged in and navigates to Domains > "Preregister New TLDs" ; when you click on that link there seems to be an error leading to a blank page with the following message:

on the New TLDs Page:

" The addon is enabled, but there was a problem with the TLD Portal account! Please contact the administrator and ask them to check into it!

The addon is enabled, but there was a problem with the TLD Portal account! Please contact the administrator and ask them to check into it!"

I need need help with this error ... why, how to resolve, etc ....

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