Password reset loop

[ST4R]

"

I've updated the whmcs to the latest version.

when a user wants to request a password reset, he will get stuck in loop and the following url will gets error 'too many redirects'

https://whmcs-url/password/reset/login.php

 

1. cloudflare is enabled. ssl mode is set to full.

2. the friendly url is enabled in whmcs and the .htaccess file has been updated.

3. using the latest version of whmcs and six template.

please help.

[WHMCS Anwar]

Have you checked in WHMCS by navigating to Setup > General Settings > General Tab to check to ensure that the WHMCS System URL is configured to the correct URL for your website?
If you have SSL then it should be:

https://www.mydomain.com/whmcs/

Instead of:

http://www.mydomain.com/whmcs/

Because you have SSL, you would use https:// instead of http://

Let me know how it goes?

Further information regarding troubleshooting a Redirect Loop can be found at
https://help.whmcs.com/m/troubleshooting/l/802231-troubleshooting-a-redirect-loop

 

[ST4R]

7 hours ago, WHMCS Anwar said:

Have you checked in WHMCS by navigating to Setup > General Settings > General Tab to check to ensure that the WHMCS System URL is configured to the correct URL for your website?
If you have SSL then it should be:

https://www.mydomain.com/whmcs/

Instead of:

http://www.mydomain.com/whmcs/

Because you have SSL, you would use https:// instead of http://

Let me know how it goes?

Further information regarding troubleshooting a Redirect Loop can be found at
https://help.whmcs.com/m/troubleshooting/l/802231-troubleshooting-a-redirect-loop

 

the WHMCS System URL is set with https

[WHMCS Dan]

On 13/07/2020 at 06:01, ST4R said:

the WHMCS System URL is set with https

Have you checked and verified the other steps mentioned in our guide are in order?

https://help.whmcs.com/m/troubleshooting/l/802231-troubleshooting-a-redirect-loop

If these are all set correctly, please feel free to drop us a support ticket and we can investigate further.