Wrong domain renewal price

[roman.dreamscape]

Hi There!

There is a problem with domain renewal price. For the domain the "Recurring  Amount" is 764.51$ https://prnt.sc/tf7wpc

But when I click "Renew" it displays  1094.60$ https://prnt.sc/tf7y4x https://prnt.sc/tf7yhs

Why is the price indicated in the "Recurring Amount" not taken into account? By what principle was the price of 1094.60$ formed?

[brian!]

On 10/07/2020 at 10:02, roman.dreamscape said:

Why is the price indicated in the "Recurring Amount" not taken into account?

for ordinary (e.g non-premium) domains, because manual / early domain renewals initiated by the clients, take the generic renewal price for the TLD in domain pricing, or a client group pricing slab renewal price (if the client is assigned to a client group that uses it's own pricing slab) - it never uses the recurring price setup in it's domain profile...

On 10/07/2020 at 10:02, roman.dreamscape said:

By what principle was the price of 1094.60$ formed?

in your case, because I assume sleep.website is a premium domain, there is another issue.

https://docs.whmcs.com/Premium_Domains#Renewals_and_Recurring_Price

Quote

Registration for premium domains is only possible for 1 year. After buying, the domain is considered premium if a premium renewal price is available.

The current raw renewal cost, in the Client currency, for a premium domain is under the Recurring Amount field. Consider the raw cost when making any manual changes to the recurring amount.

 

Checking the automatic recalculation box will recalculate the recurring cost for the domain on save.

The raw cost does not include any markup that will be applied.

so possibly running the auto recalc in the domain profile in the admin area will reset the recurring price there to the current renewal price you're seeing on the renewal page... failing that, you might need to have a word with crazydomains if you think there is an issue with the updated premium price.