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Error Updating Remote Pay Method: Remote Storage Failed

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  • WHMCS Technical Analyst II

Hello @budiantoip,

Please navigate to Billing > Gateway Log and copy the contents of the Debug Data and Result fields, in relation to this action, back into this thread (with any sensitive information omitted) and I will help you determine the cause:  https://docs.whmcs.com/Transactions#The_Gateway_Logs

Some common errors with Stripe can be found here: https://docs.whmcs.com/Stripe#Troubleshooting

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The issue is finally resolved, this is the log we found :


error => Country 'United States' is unknown. Try using a 2-character alphanumeric country code instead, such as 'US', 'EG', or 'GB'. A full list of country codes is available at https://en.wikipedia.org/wiki/ISO_3166-1_alpha-2#Officially_assigned_code_elements

We have already applied a workaround, thank you for your support, I really appreciate it

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  • 3 years later...

Like budiantoip, we are getting a remote storage error when folks try and add or update existing credit card information in WHMCS for the braintree gateway, where is the error it is spitting out:

UserID => 1286
Braintree_Exception_NotFound in /home/reclaim/public_html/modules/gateways/braintree/lib/Braintree/Util.php:59
Stack trace:
#0 /home/reclaim/public_html/modules/gateways/braintree/lib/Braintree/Http.php(48): Braintree_Util::throwStatusCodeException(404)
#1 /home/reclaim/public_html/modules/gateways/braintree/lib/Braintree/PaymentMethod.php(153): Braintree_Http::put('/payment_method...', Array)
#2 /home/reclaim/public_html/modules/gateways/braintree/lib/Braintree/PaymentMethod.php(61): Braintree_PaymentMethod::_doUpdate('/payment_method...', Array)
#3 /home/reclaim/public_html/modules/gateways/braintree.php(250): Braintree_PaymentMethod::update(NULL, Array)
#4 /home/reclaim/public_html/includes/ccfunctions.php(0): braintree_storeremote(Array)
#5 /home/reclaim/public_html/whmcs-admin/clientsccdetails.php(0): updateCCDetails(1286, 'MasterCard', '******************...', '***', '***', '', '')
#6 {main}

Thanks in advance for any advice.


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