Jump to content
budiantoip

Error Updating Remote Pay Method: Remote Storage Failed

Recommended Posts

I'm trying to access UpdatePayMethod endpoint, but it returns this error message

Quote

Error Updating Remote Pay Method: Remote Storage Failed

I'm using stripe credit cards.

I have googled around but found no clue.

Share this post


Link to post
Share on other sites

Hello @budiantoip,

Please navigate to Billing > Gateway Log and copy the contents of the Debug Data and Result fields, in relation to this action, back into this thread (with any sensitive information omitted) and I will help you determine the cause:  https://docs.whmcs.com/Transactions#The_Gateway_Logs

Some common errors with Stripe can be found here: https://docs.whmcs.com/Stripe#Troubleshooting

Share this post


Link to post
Share on other sites

The issue is finally resolved, this is the log we found :

Quote

error => Country 'United States' is unknown. Try using a 2-character alphanumeric country code instead, such as 'US', 'EG', or 'GB'. A full list of country codes is available at https://en.wikipedia.org/wiki/ISO_3166-1_alpha-2#Officially_assigned_code_elements

We have already applied a workaround, thank you for your support, I really appreciate it

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated