Useless support via priority ticket

[agentblack]

Original ticket opened May 11.

Today May 14th and so far, only one helpful, meaningful response.  The rest, useless, canned responses that don't actually fix any of the issues.

We have been battling to rebuild our billing server after the latest released completely hosed the entire box. We had to reimage the machine and have been piecing things back together ever since.  Thankfully we had a database backup. However, here's our latest dilemma with this reinstall process.

We squash one bug with the help of the one useful tech that responded to our ticket but in doing so, it's created half a dozen new ones.  Thus far the tech that responded after that provided another useless, canned response without even logging into the server to check on the error (which they hound you for access when you open the tickets).

 

We were having the error that requires you to check the remember me box in order to log in. The one helpful tech was able to resolve that, but it created a new set of issues:

[Thu May 14 10:23:31.679981 2020] [php7:notice] [pid 4847] [client 208.74.120.226:57835] [WHMCS Application] ERROR: Whoops\Exception\ErrorException: Module 'xmlrpc' already loaded in Unknown:0 Stack trace: #0 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(32, 'Module 'xmlrpc'...', 'Unknown', 0) #1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown() #2 {main} {"exception":"[object] (Whoops\\Exception\\ErrorException(code: 32): Module 'xmlrpc' already loaded at Unknown:0)"} [], referer: https://website.com/adminfolder/systemadminlog.php

[Thu May 14 10:27:08.285120 2020] [php7:notice] [pid 4854] [client 208.74.120.226:49320] [WHMCS Application] ERROR: Whoops\Exception\ErrorException: Module 'xmlrpc' already loaded in Unknown:0 Stack trace: #0 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(32, 'Module 'xmlrpc'...', 'Unknown', 0) #1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown() #2 {main} {"exception":"[object] (Whoops\\Exception\\ErrorException(code: 32): Module 'xmlrpc' already loaded at Unknown:0)"} [], referer: https://website.com/adminfolder/configgeneral.php?nocache=M0DNH1YweHJIVGtC

[Thu May 14 10:27:26.069185 2020] [php7:notice] [pid 4851] [client 208.74.120.226:64090] [WHMCS Application] ERROR: Whoops\Exception\ErrorException: Module 'xmlrpc' already loaded in Unknown:0 Stack trace: #0 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(32, 'Module 'xmlrpc'...', 'Unknown', 0) #1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown() #2 {main} {"exception":"[object] (Whoops\\Exception\\ErrorException(code: 32): Module 'xmlrpc' already loaded at Unknown:0)"} [], referer: https://website.com/adminfolder/login.php?redirect=%2Fportal%2F

So the unhelpful response was to check our php.ini's (to which we only have one in operation), and make sure it's not loaded. So we go through these circles and of course, it's only in the one file. So we bounce apache2 and now we have a wall of errors:

 

[Thu May 14 17:40:51.102479 2020] [ssl:warn] [pid 11046] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
PHP Warning:  PHP Startup: Unable to load dynamic library 'gd2' (tried: /usr/lib/php/20180731/gd2 (/usr/lib/php/20180731/gd2: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/gd2.so (/usr/lib/php/20180731/gd2.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library 'gmp' (tried: /usr/lib/php/20180731/gmp (/usr/lib/php/20180731/gmp: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/gmp.so (/usr/lib/php/20180731/gmp.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library 'openssl' (tried: /usr/lib/php/20180731/openssl (/usr/lib/php/20180731/openssl: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/openssl.so (/usr/lib/php/20180731/openssl.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library 'pdo_mysql' (tried: /usr/lib/php/20180731/pdo_mysql (/usr/lib/php/20180731/pdo_mysql: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/pdo_mysql.so (/usr/lib/php/20180731/pdo_mysql.so: undefined symbol: mysqlnd_allocator)) in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library 'bcmath' (tried: /usr/lib/php/20180731/bcmath (/usr/lib/php/20180731/bcmath: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/bcmath.so (/usr/lib/php/20180731/bcmath.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP Warning:  Module 'imap' already loaded in Unknown on line 0
PHP Warning:  Module 'mbstring' already loaded in Unknown on line 0
PHP Warning:  Module 'soap' already loaded in Unknown on line 0
PHP Warning:  Module 'xmlrpc' already loaded in Unknown on line 0
[Thu May 14 17:40:51.123716 2020] [ssl:warn] [pid 11057] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
[Thu May 14 17:40:51.127467 2020] [mpm_prefork:notice] [pid 11057] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1g configured -- resuming normal operations
[Thu May 14 17:40:51.127496 2020] [core:notice] [pid 11057] AH00094: Command line: '/usr/sbin/apache2'
[Thu May 14 17:40:56.918125 2020] [php7:notice] [pid 11067] [client ip address:53473
] [WHMCS Application] ERROR: Whoops\\Exception\\ErrorException: Module 'xmlrpc' already loaded in Unknown:0 Stack trace: #0 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\\Utility\\Error\\Run->handleError(32, 'Module 'xmlrpc'...', 'Unknown', 0) #1 [internal function]: WHMCS\\Utility\\Error\\Run->handleShutdown() #2 {main} {"exception":"[object] (Whoops\\\\Exception\\\\ErrorException(code: 32): Module 'xmlrpc' already loaded at Unknown:0)"} []
[Thu May 14 17:42:43.490393 2020] [mpm_prefork:notice] [pid 11057] AH00169: caught SIGTERM, shutting down
[Thu May 14 17:42:43.565376 2020] [ssl:warn] [pid 11092] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
PHP Warning:  PHP Startup: Unable to load dynamic library 'gd2' (tried: /usr/lib/php/20180731/gd2 (/usr/lib/php/20180731/gd2: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/gd2.so (/usr/lib/php/20180731/gd2.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library 'gmp' (tried: /usr/lib/php/20180731/gmp (/usr/lib/php/20180731/gmp: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/gmp.so (/usr/lib/php/20180731/gmp.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library 'openssl' (tried: /usr/lib/php/20180731/openssl (/usr/lib/php/20180731/openssl: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/openssl.so (/usr/lib/php/20180731/openssl.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library 'pdo_mysql' (tried: /usr/lib/php/20180731/pdo_mysql (/usr/lib/php/20180731/pdo_mysql: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/pdo_mysql.so (/usr/lib/php/20180731/pdo_mysql.so: undefined symbol: mysqlnd_allocator)) in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library 'bcmath' (tried: /usr/lib/php/20180731/bcmath (/usr/lib/php/20180731/bcmath: cannot open shared object file: No such file or directory), /usr/lib/php/20180731/bcmath.so (/usr/lib/php/20180731/bcmath.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
PHP Warning:  Module 'imap' already loaded in Unknown on line 0
PHP Warning:  Module 'mbstring' already loaded in Unknown on line 0
PHP Warning:  Module 'soap' already loaded in Unknown on line 0
PHP Warning:  Module 'xmlrpc' already loaded in Unknown on line 0
[Thu May 14 17:42:43.586265 2020] [ssl:warn] [pid 11096] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
[Thu May 14 17:42:43.589060 2020] [mpm_prefork:notice] [pid 11096] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1g configured -- resuming normal operations
[Thu May 14 17:42:43.589089 2020] [core:notice] [pid 11096] AH00094: Command line: '/usr/sbin/apache2'
[Thu May 14 17:43:12.027646 2020] [php7:notice] [pid 11105] [client ip address:53481
] [WHMCS Application] ERROR: Whoops\\Exception\\ErrorException: Module 'xmlrpc' already loaded in Unknown:0 Stack trace: #0 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\\Utility\\Error\\Run->handleError(32, 'Module 'xmlrpc'...', 'Unknown', 0) #1 [internal function]: WHMCS\\Utility\\Error\\Run->handleShutdown() #2 {main} {"exception":"[object] (Whoops\\\\Exception\\\\ErrorException(code: 32): Module 'xmlrpc' already loaded at Unknown:0)"} [], referer: https://website.com/adminfolder/index.php

[Thu May 14 17:43:23.759270 2020] [php7:notice] [pid 11121] [client ip address:53485
] [WHMCS Application] ERROR: Whoops\\Exception\\ErrorException: Module 'xmlrpc' already loaded in Unknown:0 Stack trace: #0 /var/www/html/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\\Utility\\Error\\Run->handleError(32, 'Module 'xmlrpc'...', 'Unknown', 0) #1 [internal function]: WHMCS\\Utility\\Error\\Run->handleShutdown() #2 {main} {"exception":"[object] (Whoops\\\\Exception\\\\ErrorException(code: 32): Module 'xmlrpc' already loaded at Unknown:0)"} []

Out of the dozens of programs we use, this one is the ONLY one that provides sub-standard support, has this many bugs/issues after every upgrade, and is becoming more and more of a time suck just to maintain.

 

Even paid for a priority ticket and still getting canned, unhelpful responses.  What's the point of paying for support and then priority support just to get canned, generic answers?  I'm hoping someone here can better assist as I'm getting really fed up with the generic answers from a company I'm paying to support us when I have problems.

[WHMCS Peter]

Hi there!

I'm sorry that you feel you have had a less than optimal experience. I have reviewed your ticket and can see that our Level 2 analysts have been assisting you with your issue.

In regards to these errors:

PHP Warning:  Module 'imap' already loaded in Unknown on line 0
PHP Warning:  Module 'mbstring' already loaded in Unknown on line 0
PHP Warning:  Module 'soap' already loaded in Unknown on line 0
PHP Warning:  Module 'xmlrpc' already loaded in Unknown on line 0

These are caused by a PHP configuration misconfiguration. Not WHMCS.

This indicates that you have multiple lines trying to load these modules when they can of course only be loaded once.

To resolve this, you would need to reach out to your qualified System Administrator and have them review your PHP configuration. They will be able to provide you with the required help you need in regards to those issues as they are System Configuration issues, not WHMCS issues.

We would love to have been more helpful with this issue, but unfortunately, we aren't qualified System Administrators and of course, as you know, every server can be different. This is why having a System Administrator on hand can be useful.

In case you don't already have a System Administrator, the cPanel Forums have a useful Sys Admin listing which you may find helpful:

https://go.cpanel.net/sysadmin

Have a great day!

Peter