zitu4life Posted January 14, 2020 Share Posted January 14, 2020 (edited) Hello there I usually have my WHMCS installed on portal.mydomain.com and recently I changed it to just mydomain.com and since that I can not connect anymore using utility WHMCSconnect to WHM.Could not find subdomain.mydomain.com server IP address. is displayed. My server is setup ok on WHMCS, I can suspend and reactivated cpanel with no problem and also on widget Network Status I can see all updated information. Where should I look for to fix it. - Open a ticket on whmcs - contact my hosting provider I suspect that error are related to WHMCS connect trying to connect to subdomain.mydomain.com server and that subdomain are not pointing to my server, so I believe WHMCS connect is hardcoded, so I can not changed the IP WHMCS is trying to connect to and if it is true possible only my hosting provider could fix it??😓 Edited January 14, 2020 by zitu4life 0 Quote Link to comment Share on other sites More sharing options...
zitu4life Posted January 21, 2020 Author Share Posted January 21, 2020 just to provide feedback how I fix this issue if others in future has similar problem. After some investigating with my hosting provider, we detected that was missing a DNS A record in setup...After adding that and waiting DNS propagation it works again. 😉 0 Quote Link to comment Share on other sites More sharing options...
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