percyimm Posted December 26, 2019 Share Posted December 26, 2019 Hi, I have a problem that I cannot solve. I have made the account change for payments made by paypal, new payments if they are made to the new account but recurring payments from previous clients are still made to the previous account. Apparently the change of new paypal payment account only affect and apply to new customers, all recurring payments are still made to the previous account, how can I solve this problem? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Marcus Posted December 26, 2019 Share Posted December 26, 2019 To clarify, when you are saying an "account change" for PayPal, you are stating you obtained a new or different PayPal account, correct? If this is the case, you would need to cancel any existing subscriptions on that old PayPal account and have your customer's signup for new subscriptions with the current configuration in WHMCS. Since PayPal Subscriptions are set up by the customer, there is only one fixed location in which Payment notices are sent to (which is likely still sending to your WHMCS but being rejected as the account is different). 0 Quote Link to comment Share on other sites More sharing options...
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