Domain Sync Cron not updating a domains Expiry Date or Next Due Date

[Dgital Essence]

Hi,

The Domain Sync Cron is not updating a domains Expiry Date or Next Due Date correctly.

The cron is running and showed the following in the Activity Log:

Modified Domain - Registration Date changed from '2017-12-13 00:00:00' to '2017-12-13', Expiry Date changed from '2018-12-13 00:00:00' to '2018-12-13', Status changed from 'Expired' to 'Active', Next Due Date changed from '2019-12-13 00:00:00' to '2019-12-13' - User ID: 155 - Domain ID: 172

But the Expiry date at the Registrar (NETEARTHONE) is 2020-12-13 so it's a year out of date and the domain keeps on being set back to Status: Expired.

My system details are:

OS: CLOUDLINUX 7.7  v84.0.17
PHP: 7.3.11
WHMCS: 7.8.2
Loader version: 10.3.9
Domain Sync Enabled: Yes
Sync Next Due Date: Enabled - Set to 0
Domain Sync Notify Only: Disabled

Running

php -q ./cron.php -F all -vvv 

didn't show any errors and came back with [OK] Completed.

Wondering where to look next to try and troubleshoot this.

Thanks for your help.
 

Edited December 16, 2019 by Dgital Essence

[WHMCS ChrisD]

Hello @Dgital Essence

Thanks for your post, i'm sorry to hear you are having issues.

Could you login to your admin panel and navigate to Setup > Automation Settings under the Domain Synchronisation options tick Domain Sync Notify Only, with this function If enabled, the domain sync script won't make any changes - it will only notify admins of the changes it would have made. Useful for debugging.

This should indicate what data is being returned to us from NetEarthOne.