Enquiry on Service Suspension Email template

[pikerr]

Dear All,

For my Automation Setting, I have enabled 

Tick this box to send the Service Suspension Notification email on successful Suspend.

This Service Suspension Notification is under Product/Service Messages.

However when this email is triggered. the fields for {$invoice_num} , {$invoice_date_created}, {$invoice_total}, {$invoice_date_due} and {$invoice_link} is not captured

 

Your payment method is: {$invoice_payment_method}

Invoice #{$invoice_num}
Amount Due: {$invoice_total}
Due Date: {$invoice_date_due}

You can login to your client area to view and pay the invoice at  {$invoice_link}

 

Any advise?

Thank you

 

[brian!]

8 hours ago, pikerr said:

However when this email is triggered. the fields for {$invoice_num} , {$invoice_date_created}, {$invoice_total}, {$invoice_date_due} and {$invoice_link} is not captured. Any advice?

this is because those fields are only available to invoice email templates, whereas the service suspension notification is a product/services email template.

to get these invoice fields in another email template type, you would need a hook, specifically EmailPreSend, in which you'd have to query the database to get these details.