bonehead Posted December 1, 2019 Share Posted December 1, 2019 I have a domain that I renewed with the registrar outside of WHMCS. Since WHMCS didn't see it renewed, the client was flagged as inactive, and the status as grace period expired. I have tried several ways to see if I can get it to sync, marked the client active, marked the domain as pending, marked the invoice as paid, but it is still not syncing. What do I need to set to get it to sync again? Thanks for any input. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted December 2, 2019 Share Posted December 2, 2019 On 01/12/2019 at 00:55, bonehead said: I have tried several ways to see if I can get it to sync, marked the client active, marked the domain as pending, marked the invoice as paid, but it is still not syncing. What do I need to set to get it to sync again? instead of trying to get it to sync, I would suggest updating its whmcs record manually from the admin area -> client profile -> domain tab... set the client & domain to active, add the correct expiry and next due dates and that's all that should be needed. it's possible that this domain is assigned to a registrar that doesn't support domain synchronisation, and so will never synchronise through WHMCS - you could check the registrars page to see if it supports syncing. 0 Quote Link to comment Share on other sites More sharing options...
bonehead Posted December 21, 2019 Author Share Posted December 21, 2019 Thank you! 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.