katyaweb Posted November 3, 2019 Share Posted November 3, 2019 Hello, I need to do some validation before opening a ticket. If the validation fails then the ticket should not be opened. I was referring to hook TicketOpenValidation but that does not block a ticket open process. Any help is appreciated. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 4, 2019 Share Posted November 4, 2019 On 03/11/2019 at 09:49, katyaweb said: Any help is appreciated. the solutions suggested in the thread below might point you in the right direction... 0 Quote Link to comment Share on other sites More sharing options...
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