snake Posted September 25, 2019 Share Posted September 25, 2019 When I enable this setting, emails just vanish into the abyss, they don't even get an auto responder. Where can I set an auto-response to the sender to tell them that no ticket was created and why. Clients Only Only allow registered clients to open tickets in this department 0 Quote Link to comment Share on other sites More sharing options...
cdeese8 Posted September 26, 2019 Share Posted September 26, 2019 Emails can be tricky, there is no such thing as vanish or black hole. Somewhere, somehow, an email was delivered, if it was delivered. Consider checking your primary email account, setup an auto-responder using that. So for example, if you are using cPanel hosted email account, log into that email and goto the Horde / Roundcube setting to create auto-responder. It's just as easy if you are using outlook, gmail or whatever too, usually... https://duckduckgo.com/?q=cpanel+auto+responder+email 0 Quote Link to comment Share on other sites More sharing options...
snake Posted September 26, 2019 Author Share Posted September 26, 2019 OK it isn't vanishing, WHMCS deletes it because of the setting "Only allow registered clients to open tickets" what I am saying is that the sender will not be aware that the email has not been received and that no ticket has been created because whmcs doesn't send any kind of response. If I setup an auto responder in cpanel instead, then can only be a generic auto responder, it will have no knowledge of what whmcs has done with the email or whether a ticket has been created. 0 Quote Link to comment Share on other sites More sharing options...
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