Support Ticket Escalations

[HOSKIA INDIA]

Support Ticket Escalations not working today onwards https://prnt.sc/omi9ij https://prnt.sc/omi9px but in tickets no replay found https://prnt.sc/omia5j 

Edited August 1, 2019 by WHMCS ChrisD
Removed header 1 sizing not needed

[brian!]

2 minutes ago, HOSKIA INDIA said:

Support Ticket Escalations not working today onwards https://prnt.sc/omi9ij https://prnt.sc/omi9px but in tickets no replay found https://prnt.sc/omia5j 

https://docs.whmcs.com/Email_Sending_Issues#Email_Send_Aborted_By_Hook

Quote

An "Email Send Aborted By Hook" error indicates that a custom hook has prevented the email from being sent.

follow the instructions on that page and see if you can identify which custom hook is causing this error to occur.

[HOSKIA INDIA]

@brain! there are showing many hooks there how to find which is making issue

[brian!]

2 minutes ago, HOSKIA INDIA said:

there are showing many hooks there how to find which is making issue

are there any that match the criteria shown on that docs page...

Quote

After locating the error look over the adjacent entries for a series of three lines that look similar to the following:

Hooks Debug: Hook File Loaded: /path/to/the/hook_file.php
Hooks Debug: Hook Defined for Point: EmailPreSend - Priority: 1 - Function Name: (anonymous function)
Hooks Debug: Attempting to load hook file: /path/to/the/hook_file.php

The file listed in the "Hook File Loaded" and "Attempting to load hook file" entries is the hook responsible for the "Email Send Aborted By Hook" error.

I can't see a navbar/sidebar hook causing this error, so it's likely going to be a hook involved in emailing in some way.