bobsanders Posted April 18, 2019 Share Posted April 18, 2019 I had a customer complain that they weren't notified their payment was overdue; I have the email template inplace and it says in the log for the respective day that cron jobs were completed. Could there be another possible explanation or are they just saying that as an excuse? lol. Thanks for any help. 0 Quote Link to comment Share on other sites More sharing options...
steven99 Posted April 18, 2019 Share Posted April 18, 2019 The notice should show in their emails if you view their client profile -> Emails tab . Is it there? If so, it could still not have reached them and a mail log dive would be needed to see if it did go out or not and if not what the error was. 0 Quote Link to comment Share on other sites More sharing options...
bobsanders Posted April 19, 2019 Author Share Posted April 19, 2019 Yes, it's there, I see it. lol. Thanks for the help! 🙂 0 Quote Link to comment Share on other sites More sharing options...
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