ninjaunmatched Posted April 6, 2019 Share Posted April 6, 2019 An account is suspended & I was paid another way. I can't seem to get it out of suspension & continue it for another year. I read through some of the information & nothing says specifically how to do this. Just changing the dates & making it active is not doing it. Am I missing something? I don't think a new hosting plan has to be created. So how to just continue the existing one? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 7, 2019 Share Posted April 7, 2019 some comments made by WHMCS John might be useful to you... Quote Automatically suspended accounts due to delinquent payment will automatically be unsuspended upon payment, provided the Setup > Automation Settings > Enable Unsuspension option is ticked. If manually suspending a service, be sure to leave the suspension reason blank to have it automatically unsuspended upon payment. A custom suspension reason will override the unsuspension, this way an account which has been suspended manually for other reasons (eg. ToS violation) cannot re-activate their account just by paying an invoice. Related documentation: http://docs.whmcs.com/Products_Management#Running_Module_Commands Unsuspend - runs the unsuspension routine and sets the product status back to active. 0 Quote Link to comment Share on other sites More sharing options...
ninjaunmatched Posted April 7, 2019 Author Share Posted April 7, 2019 That is good to know. I was able to figure it out. The module buttons to run the unsuspend routine showed up. But I think unchecking automatic suspension made them show up. Is that right? Or is it I either just didn't notice it. Plus I was on my phone when trying to do it. So you know the mobile formatting of things kind of jumbles things a bit. 0 Quote Link to comment Share on other sites More sharing options...
ninjaunmatched Posted April 7, 2019 Author Share Posted April 7, 2019 I think I was just rushing things. I also been sick so you know how that goes. Patience level drops when you sick. Lol. While looking into it I thought maybe I needed to setup an invoice. I thought when auto is ticked it would setup & auto invoice also. For future reference... how to setup an invoice for an existing service plan that is about to expire. Or say this happens again and a hosting plan goes suspended for non payment. The system needs to see a payment then to unsuspend it. How would I create an invoice for that & not another "new" instance of the same plan? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 7, 2019 Share Posted April 7, 2019 1 hour ago, ninjaunmatched said: For future reference... how to setup an invoice for an existing service plan that is about to expire. WHMCS should do it automatically itself if the cron is running and WHMCS is configured correctly... https://docs.whmcs.com/Invoicing_Setup#Automatic_Invoice_Generation but if you ever need to manually generate a renewal invoice early... https://help.whmcs.com/m/payments/l/756083-creating-a-renewal-invoice-early 1 hour ago, ninjaunmatched said: Or say this happens again and a hosting plan goes suspended for non payment. The system needs to see a payment then to unsuspend it. How would I create an invoice for that & not another "new" instance of the same plan? if a plan gets suspended for non-payment, then don't create another invoice - just mark the original invoice as paid when you eventually receive payment... you want want to look at the reminder settings too... https://help.whmcs.com/m/setup/l/848618-configuring-payment-reminders 0 Quote Link to comment Share on other sites More sharing options...
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