Email template subject not changing

[SamS1]

Hi everyone,

I made some changes to the "Support Ticket Auto Close Notification" email template and just noticed that the changed body is ok but the "subject" line does not change no matter how we format it. Is there a valid reason why Whmcs does this?

Trying to make a simple change like: Support Ticket #{$ticket_id} Closed

Instead of just the ticket # and subject.

Thanks

[SamS1]

Never got this resolved and just noticed if i try to create a new email template, support is not an option in the dropdown for email type. Is this normal? Not sure if it's connected

 

Edit: Ok not sure about not having the option in the dropdown but can't believe all this time i missed "The subject of the email support ticket email templates cannot be modified", aghhhh. 🧐

 

Edited April 16, 2019 by SamS1

[SamS1]

I guess this can be closed. The dropdown issue also resolved.

[agriffiths]

Hi,

Did you ever manage to resolve the issue with being unable to change subjects for the support templates? I can't see where you found the "The subject of the email support ticket email templates cannot be modified"

Thanks,