Trouble with payments in WHMCS

[Leighnov]

Hi all, I've got a few problems with WHMCS at the moment but the major one I've got is that no option for payment seems to be working.

Paypal takes the user to a page where the only option is to go back to the "merchant".

Direct Debit take the user to a 404 page

And Offline CC payments fail.

I've gone through all the guides and community posts and just cannot get them to work at all.

The billing log has no records so I can't properly diagnose the problem.

I'm hoping someone will have some simple solution I'm overlooking.

If you guys need any info let me know and I'll happily provide.

[brian!]

On 06/03/2019 at 21:21, Leighnov said:

I'm hoping someone will have some simple solution I'm overlooking.

if you've gone through the guides & posts and it still doesn't work, then you may be better off opening a ticket with Support and letting them take a look at your settings.

• if you get your license directly from WHMCS - https://www.whmcs.com/support/
• if you get your license from a reseller / host - https://www.whmcs.com/reseller-support/

[Leighnov]

1 hour ago, brian! said:

if you've gone through the guides & posts and it still doesn't work, then you may be better off opening a ticket with Support and letting them take a look at your settings.

• if you get your license directly from WHMCS - https://www.whmcs.com/support/
• if you get your license from a reseller / host - https://www.whmcs.com/reseller-support/

I'd love to but apparently, I don't have an account with WHMCS.

I've tried all my emails and they all don't have an account.

I'm really confused.

If it helps I got my license through 20i

[brian!]

16 hours ago, Leighnov said:

If it helps I got my license through 20i

then follow the reseller-support link - you won't need to login or have an account with WHMCS to open a ticket.