Question on Refugee Special - not answered for two days.....

[ServPlus]

Never received a response to this email. I am trying to get the refugee discount. Did it get lost in cyberspace?

 

 

Thank you for contacting WHMCompleteSolution. Your email is important to us and we aim to respond within 24 hours. Once a response has been posted, you will be notified by email. If you want to add anything to the ticket, please just reply to this email leaving the subject intact. Details of your ticket are below.

 

Ticket ID: #823599

Subject: Refugee Special

Urgency: Medium

Status: Open

[Harrison]

While your waiting for Matt to reply (he's usually very quick) why not post the question on the forums and we can see if the community can help you?

[pxtek]

The user is requesting to get the code for the refugee discount special for whmcs, nothing we can help :-D

[Matt]

Hi ServerPlus,

 

Unfortunately it does look like that ticket got lost in cyber space! Certainly can't find it in our system any more. Very sorry about that, please email again and I'll keep an eye out for it.

 

Regards,

 

Matt

[ServPlus]

I was wondering if it got lost....when I clicked on the link the ticket looked blank. Thanks for the quick response. I will email again now.

[ServPlus]

Matt,

 

I just sent it again:

 

Ticket ID: #643227

Subject: Refugee Special

Urgency: Medium

Status: Open

 

However, when I click on the link in the auto generated support email it only shows computer code and not legible information. Could it be because I am sending an attachment with the email? (The attachment is the screen shot of my paypal showing I purchases it.

[Matt]

Hi,

 

Yes, that could be it. Please email it to info@whmcs.com as this doesn't go into out ticket system. Sorry about this, but third time lucky!

 

Matt

[ServPlus]

OK, I just sent it! Let's see if indeed third time is lucky!