SSL Certificate - Unauthorized approver email given for domain

[ZeroGravity]

I have started using WHMCS Market Connect to provision SSL certificats.

I ordered a RapidSSL Wildcard certificate via the WHMCS admin. I followed the instructions in the Market Connect Help for an existing hosting account (here is the link).

• I went to the client's profile
• selected the hosting account under products and services
• Clicked on "Add New Addon"
• Filled out the information and clicked "Save Changes"
• I went to the Addon and clicked create.
• I get the error "Unauthorized approver email given for domain"
• The button to change the "change approval email" button in the admin is greyed out.

The clients profile email and the one on the cPanel contact information don't use the same domain as the hosting account. This is recommended by cPanel.

I have tried regenerating the CSR using the same email addresses I have in the past for this hosting account. If I go through the "Add New Order" process it works. But this time I followed the instructions for ordering using an addon to an exiting account and get the error.

Any suggestions on how to fix this?

[WHMCS Sachin]

This certainly sounds strange. I will recommend creating a support ticket with our Marketplace department so that our techs can look into it for you.