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Sachinhostjinni

WHMCS issue with reseller operations

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Hello

 

I am using owned license for over 8 years and now i am not sure suddently i am start getting problem with the reseller operation via whmcs. it is working fine for all the operations like connected with reseller club and also working fine for shared hosting activation/suspension/accept order /termination and everything/ but when it comes to reseller, it does not work at all for reseller hosting activation/suspension/does not accept order /termination account nothing.

when suspending -

Module Command Error
Permission denied: You do not have the required privileges to run “suspendreseller”.

when un-suspending -

Module Command Error
Permission denied: You do not have the required privileges to run “unsuspendreseller”.

accepting new order

Order Accept Encountered Problems
Invalid value “x3” for the “cpmod” setting.

nothing working for reseller clints.

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this is the community for only those who have paid for the updates, else nobody is going to get a single reply. pay and use community....this is seriously shame on community name...

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I'm not sure it's even related to WHMCS itself. Are you using some modules made by Resellerclub-mods?

Try enabling logging module commands and analyze the API reply. 

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Hello,

While trying to suspend a reseller I got the same error message.

Module Command Error
Permission denied: You do not have the required privileges to run “suspendreseller”.

 

Any Idea?

 

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Not quite

You need to set all privileges - true and it shouldn't be

Also the package must be matching assigned to the account in whm must be the one set in the product / module  settings in WHMCS

So someone didn't think this out it seems.

If a reseller is allowed to manage his own account - he's the account owner then he may change the package to one of his own choice.

If this happens and a reseller changes his package then WHMCS fails!!!

Why would you tie this to the package name?????

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