Clients Show Only Open Tickets

[buracat]

I want users to see only open tickets. How can i do it?

I found an old topic but it doesn't work.

https://whmcs.community/topic/216441-open-tickets-only-how/

[brian!]

17 hours ago, buracat said:

I want users to see only open tickets. How can i do it?

how thorough do you want to be ?

as a bare minimum, you could edit supportticketslist.tpl and add an if statement to only list open tickets (i'm going to assume v7.6.1 and Six)...

            {foreach from=$tickets item=ticket}
				{if $ticket.statusClass eq 'open'}
                <tr onclick="window.location='viewticket.php?tid={$ticket.tid}&amp;c={$ticket.c}'">
                    <td>
                        {$ticket.department}
                    </td>
                    <td>
                        <a href="viewticket.php?tid={$ticket.tid}&amp;c={$ticket.c}" class="border-left">
                            <span class="ticket-number">#{$ticket.tid}</span>
                            <span class="ticket-subject{if $ticket.unread} unread{/if}">{$ticket.subject}</span>
                        </a>
                    </td>
                    <td>
                        <span class="label status {if is_null($ticket.statusColor)}status-{$ticket.statusClass}"{else}status-custom" style="border-color: {$ticket.statusColor}; color: {$ticket.statusColor}"{/if}>
                            {$ticket.status|strip_tags}
                        </span>
                    </td>
                    <td class="text-center">
                        <span class="hidden">{$ticket.normalisedLastReply}</span>
                        {$ticket.lastreply}
                    </td>
                </tr>
				{/if}
            {/foreach}

you could do the same with a hook to remove non-open tickets from the array...

if you're going down this road, you may be looking at hooks to remove the ticket filter sidebar; to trim the results in the recent tickets homepage panel and maybe other places that aren't occurring to me off-hand.

[buracat]

Very thanks brian