captainolive Posted November 16, 2018 Share Posted November 16, 2018 I can't get much help from WHMCs support because it's a 3rd party theme, and the theme developer takes a long time to respond so I'm asking around here. To put it short, it seems that my theme is automatically displaying the sign-in error: Error We were unable to connect your account. Please contact your system administrator. This appears instantly upon loading the page but not on the Five or Six themes. The sign in buttons work and function well, the error message goes away too after an initial attempt, but I don't want it to constantly display when a user has not even attempted anything yet. I also cannot look up error logs because there is essentially no true error that has been processed. I have tried disabling and interchanging the integrations but the error still appears no matter what so it's not pointed towards a specific configuration, so I moved to dabbling in the theme files and I cannot find any differences between six, five, or the theme and I hat to admit I'm out of my league in understanding even the correct file I can mess with just to troubleshoot it. There was only one thread I found on here in regards to a similar problem, but the solution was to use a functions.tpl file... the problem is that neither my theme, five, or six have a functions.tpl file in their respective includes folder so that fix won't apply. Does anyone know at least where in the build I can physically remove it just to start would be tremendously helpful! Thanks yall. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 16, 2018 Share Posted November 16, 2018 8 hours ago, masterolive said: I can't get much help from WHMCs support because it's a 3rd party theme, and the theme developer takes a long time to respond so I'm asking around here. their site says upto 5 days response time for support - that makes WHMCS support lightning fast by comparison! 😛 8 hours ago, masterolive said: I have tried disabling and interchanging the integrations but the error still appears no matter what so it's not pointed towards a specific configuration, so I moved to dabbling in the theme files and I cannot find any differences between six, five, or the theme and I have to admit I'm out of my league in understanding even the correct file I can mess with just to troubleshoot it. i'm going to assume that you're using the latest version of the template - or at least the version appropriate for your WHMCS release... their online demo doesn't have this issue (and theyre using linked accounts), so if you haven't updated the template, that would be my first thought (your site on left, demo on right)... 8 hours ago, masterolive said: Does anyone know at least where in the build I can physically remove it just to start would be tremendously helpful! all the error options will be available in the linkedaccounts.tpl template - so you could remove them there if you had to, or possibly with a custom.css... but ultimately, you need to keep pestering the developer's support about this... perhaps you need to reinstall the template again... perhaps it's an incomplete/corrupt WHMCS upgrade that is unnoticeable in Six, but not when using a custom template. btw - I spotted a few spelling mistakes on your site too... "bandwidth", "cloudflare", "softaculous" and "multiple" are all misspelled. 1 Quote Link to comment Share on other sites More sharing options...
captainolive Posted November 18, 2018 Author Share Posted November 18, 2018 Wow, you are really helpful Brian! I can't see spelling mistakes so I have no business writing any text content, but I appreciate your help. Yes, I do have the latest updated theme, perhaps I'm experiencing this bug because I installed the theme BEFORE activating these features?? Sadly, I've made 2 css changes, 1 for the footer color and 1 on the theme cart styl.css removing a mobile wrapper that caused 2 scroll bars, Its a pain to have to change those each time I do an update but I'm 100% certain I have the latest theme and the same files will be replaced... I suppose I'll try it in case it was a matter of having the sign-in integration disabled at first, as opposed to installing the theme with them activated. 0 Quote Link to comment Share on other sites More sharing options...
captainolive Posted November 19, 2018 Author Share Posted November 19, 2018 Just to add, the prompted error message is the first one: "providerLinkingMsg-preLink-connect_error" (However, as I said before, it its connecting and working) Unfortunately, if I remove it entirely, the message will go away but there is still a small padded red section that appears. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 19, 2018 Share Posted November 19, 2018 13 hours ago, masterolive said: Yes, I do have the latest updated theme, perhaps I'm experiencing this bug because I installed the theme BEFORE activating these features?? that shouldn't really matter. 13 hours ago, masterolive said: Sadly, I've made 2 css changes, 1 for the footer color and 1 on the theme cart styl.css removing a mobile wrapper that caused 2 scroll bars, Its a pain to have to change those each time I do an update but I'm 100% certain I have the latest theme and the same files will be replaced... you could add them to /templates/hostino/css/custom.css rather than editing the style.css - unless the developers recommend that you edit this file... I wouldn't have thought a css color change could cause this, probably not the wrapper either, but you could always change them back to their default values and see if the issue goes away. 13 hours ago, masterolive said: Unfortunately, if I remove it entirely, the message will go away but there is still a small padded red section that appears. yeah, I noticed that when I was altering your css in the browser, and testing locally - though I couldn't reproduce your error locally which hampered me a bit... but once I saw it working properly on their demo site, I gave up trying to think of a solution to a problem that shouldn't really be there. 14 hours ago, masterolive said: I suppose I'll try it in case it was a matter of having the sign-in integration disabled at first, as opposed to installing the theme with them activated. as a short-term fix, that's not a bad idea and should work... it at least gives you some time before v7.7 comes along and maybe when you upload v7.7 (once the developers have updated their theme!), the issue will be fixed... this could be one of those annoying WHMCS situations where there is one file corrupt or missing that is causing this to occur only in the custom template. 0 Quote Link to comment Share on other sites More sharing options...
captainolive Posted November 23, 2018 Author Share Posted November 23, 2018 So just thought I'd reply with what the fix was. It was completely under the radar with 2 footer errors! A duplicate comodo code: <script language="JavaScript" type="text/javascript"> TrustLogo("https://masterolive.com/hosting/templates/hostio/images/comodo_secure_seal_100x85_transp.png", "CL1", "none"); <a href="https://ssl.comodo.com" id="comodoTL">Comodo SSL</a> </script> and a useless animation code relating to the header of the template that I had removed: {if $templatefile == 'homepage'} <script type="text/javascript" src="{$WEB_ROOT}/templates/{$template}/js/paper-full.min.js"></script> <script type="text/paperscript" src="{$WEB_ROOT}/templates/{$template}/js/metaball.js" data-paper-canvas="infobg"></script> {/if} Don't ask me why but remove them seemed to do the trick, no more errors and the login errors did not appear! 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 23, 2018 Share Posted November 23, 2018 i'd glad you finally got to the bottom (footer!) of the problem. 🙂 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.