Help Getting Support Ticket Reply Breaklines to work

[gbotica]

I have only recently discovered that WHMCS has the ability to strip out content from ticket replies made by email, as explained here:

https://requests.whmcs.com/topic/remove-extraneous-code-from-ticket-replies

and here:

https://whmcs.community/topic/79397-piping-reply-above-the-line/

However, I can't get it to work.

Some questions:

1. Does this work when getting support email via POP import, or only when you pipe to PHP?
2. Do breaklines work  in HTML emails?
3. All the suggestions say to put the breakline in the Ticket Reply template, but it seems to me it should be at the top of the html email template header, otherwise all the HTML and content preceding the actual content would be left in place?
4. I assume the breakline "<!-- Break Line -->" can be used in the HTML source?
5. Myh tblticketbreaklines contains the defaults, as shown here: https://gist.github.com/kelchm/7047907

Also, many email replies come through with ">" lines, but they don't get stripped out either.

Any suggestions on getting this working?

Thanks!

[bendrop]

I don't think the breakline stripper is very good - it only really works if all your staff use exactly the same mail client (so you'll know exactly what the line will look like)

I miss Kayako which supported RegEx breaklines.

 

At the very least, I recommend you add your Admin Area URL to the list (so if all fails, at least the customer won't be given your admin url!)