Aris.N. Posted October 1, 2018 Share Posted October 1, 2018 I was wondering if there is a way to automatically set the initial status of a ticket, when opened from administrators, to a custom one: let's say, Message from the Company. Till now, when the admins open a ticket, its status is Opened, and then we have to set manually the status to the custom one. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 1, 2018 Share Posted October 1, 2018 @Aris.N. this would likely require some form of Hook or customisation to achieve this I'll move this to the Developers Corner where someone may be able to provide some guidence 1 Quote Link to comment Share on other sites More sharing options...
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