Hook - Create a ticket for all clients when Network Event is added

[Brad (SaneChoice Limited)]

Dear Team,

Does anyone know how to create a HOOK script which will create a support ticket for all clients when a Network issue is added?

Simplistically, we want everyone to automatically get an email (via support ticket) when we scheduled maintenance.  We know we need to use the below hook, but how do we create a ticket for all clients once added?

<?php
add_hook('NetworkIssueAdd', 1, function($vars) {
    // Perform hook code here...
});

Thanks,
Brad

[Kian]

Foreach clients (probably not everyone but just the ones affected by the issue) run this.

I suggest you to add a prefix in ticket title (eg. Server blue offline [#526]) where 526 is the ID of the network issue. This way when the problem has been solved you can automatically close all related tickets.

Edited September 25, 2018 by Kian