Manual Invoices are not reminding the client of overdue payment

[bluesteam]

Hello,

Whenever I create a manual invoice and set its due date, the client is not reminded of the payment after the due-date is breached.  I have to manually send a reminder.

Why is this?  Is there no way of automating this reminder?!?

Thanks

[bluesteam]

Hello

I posted this question 1.5 months ago and haven't had a reply.

I'm sure there must be a simple explanation to this.

This problem caught me again today where an invoice was not paid and the client was not being reminded.

Is there anything I can do differently to get these manual invoices to remind the client to pay?

[Vox]

Hi @bluesteam,

Do other invoices get overdue notices generated?

Have you set the overdue period in automation settings?

https://docs.whmcs.com/Automation_Settings#Overdue_Reminders

If so, try following the troubleshooting instructions here, especially the first line about the client profile option to suppress overdue notices:

https://docs.whmcs.com/Invoicing_Issues#Invoices.2FPayment_Reminders_not_Generated

[bluesteam]

Ho Vox,

Thanks for the reply. Yes,  all product invoices are sending out reminders as exptected.

Yes, the overdue period's are set.

I have never set the overdue suppression notice on any of my clients.

I am trying to find an example now of an invoice that was manually created and wasn't sending overdue notices.  If I find one I'll post info on it.

EDIT: It seems that I have been completely and utterly incorrect in my assumptions!!!!  The system IS sending out notifications and with proper and better inspection I have detected that it is working as expected.

I sincerely apologise for the run-around.

Edited October 19, 2018 by bluesteam

[Vox]

Hi @bluesteam,

No problem at all.

Glad to see that you got it all resolved.