Cannot access client area

[kdhosting]

When logging into client area, page shows:

 

Oops!
Something went wrong and we couldn't process your request.
Error:

Whoops\Exception\ErrorException: Method WHMCS\MarketConnect\Promotion\Promotion::__toString() must not throw an exception, caught Error: Call to undefined method WHMCS\MarketConnect\Promotion\PromotionContentWrapper::hasHighlights() in /home/<removed>/public_html/clients/vendor/whmcs/whmcs-foundation/lib/MarketConnect/Promotion.php:0
Stack trace:
#0 /home/<removed>/public_html/clients/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(1, 'Method WHMCS\\Ma...', '/home/kdhosting...', 0)
#1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown()
#2 {main}

 

Not sure whats going on and how to fix as seems to be MarketConnect causing the issue.

Edited July 23, 2018 by WHMCS ChrisD
Added error into code box

[brian!]

23 hours ago, kdhosting said:

Not sure whats going on and how to fix as seems to be MarketConnect causing the issue.

if it's MarketConnect, then one likely issue will be that you're using a custom theme... e.g you're offering SiteLock, so in the cart, the "Website Security" link should go to...

https://www.domain.com/clients/store/sitelock

which your custom template gives the user a (virtually) blank page to look at...

whereas, using the Six template, they would see...

I would imagine that there are also multiple errors in your activity log showing that the MarketConnect pages are missing from your custom 'kdhosting' template.

so the solution should be to copy the "store" directory from /templates/six/ to /templates/kdhosting/

if i'm looking at the correct website, then you're using Standard_cart for the orderform, so once the store pages have been added, then the functionality of MarketConnect should work (depending upon your version of WHMCS).

on the clientarea homepage, there is MarketConnect functionality there too - so If you don't have the template files that are used for the output, then that would be a reason to see errors there too.

[kdhosting]

Hi, thanks for the response

I disabled SiteLock and worked fine.

I did wonder if was the custom theme but it never caused this issue before, and did the same using Six.

But all resolved now and don't seem to be getting the error.