already exists in the Apache configuration...?

[pdishman]

Hello,

An order was placed and was pending waiting verification. I approved order thinking the product would be automatically set-up, which it wasn't because I had it set to manual set-up (which I imagine means set-up in whm, then import into whmcs?). So I decided to just delete and place a new order which gave me the following error "(XID fkautn) The domain “exampledomain.com” already exists in the Apache configuration".

So can anyone tell me how to fix this issue? Support does not respond.

 

[Kian]

I image that you are running cPanel. The error means that the domain already exists in cP or in some parts of it (Apache, DNS, domain, subdomain...).

In order to re-create the account first you need to remove any reference of the domain in question. You should run some SSH commands or play a bit with the interface of cP but first try with the easiest approach (if it works).

From WHMCS re-run Terminate command for this domain. It should clear all references for you. Now run Create. Hopefully it should work now.

Edited July 18, 2018 by Kian

[pdishman]

Thank you Kian, it was in the cPanel. Interestingly enough, I had already checked the cPanel and saw that it was not there, that is why I tried to delete and re-create order.  Must take a little bit to populate.

Thanks again

[Kian]

Yes, account creation, termination, suspension and unsuspension takes time to complete. You have to wait a bit especially when you are creating and terminating accounts.