Displaying active products first in the ticket list

[jerry_afr]

Hi,

When user tries to open a new ticket, there is a drop down list where he selects the service related to the ticket.

In this list, all of user's services are displayed (terminated and active).

Is there a way to make this list ordered by status? (for example, active products first, then terminated ones).

 

Thanks

[brian!]

On 16/07/2018 at 08:16, jerry_afr said:

Is there a way to make this list ordered by status? (for example, active products first, then terminated ones).

the quick way would be to use an action hook - so create a .php file in /includes/hooks and paste the code below into it.

<?php

/**
* Sort RelatedServices To Show Active Domains/Services First
* @author brian!
*/

function sort_ticket_relatedservices_hook($vars)
{
	if ($vars['templatefile']=='supportticketsubmit-steptwo'){
		$relatedservices = $vars['relatedservices'];	
		array_multisort(array_column($relatedservices, 'status'), SORT_ASC, array_column($relatedservices, 'name'), SORT_ASC, $relatedservices);
		return array("relatedservices" => $relatedservices);
	}
}
add_hook("ClientAreaPageSubmitTicket", 1, "sort_ticket_relatedservices_hook");

that should sort the $relatedservices array first by "status" (in alphabetical order - so "Active" first), and then by the service name.