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WHMCS/Plesk Issue

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When I create the user/hosting account it will create the users account on the plesk server but it will not create his account with a subscription/hosting. I get the below error:

<?xml version="1.0"?>
    <packet version="">
            <errtext>Parser error: Request is invalid. Error in line 5: Element 'name': [facet 'minLength'] The value has a length of '0'; this underruns the allowed minimum length of '1'. Error in line 5: Element 'name': '' is not a valid value of the atomic type 'domainName'.</errtext>
        </system>    </packet>

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  • 2 weeks later...
  • WHMCS Technical Analyst II


This would indicate that the applicable product doesn't have the "Require Domain" setting enabled under Setup > Products/Services > Products/Services, and the service doesn't have a domain name set. Please correct both of those items, save your changes, and run the "Create" option on the service. That should resolve this for you.

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