WHMCS/Plesk Issue

[Nevertech]

When I create the user/hosting account it will create the users account on the plesk server but it will not create his account with a subscription/hosting. I get the below error:

<?xml version="1.0"?>
    <packet version="1.6.3.2">
        <system>
            <status>error</status>
            <errcode>1014</errcode>
            <errtext>Parser error: Request is invalid. Error in line 5: Element 'name': [facet 'minLength'] The value has a length of '0'; this underruns the allowed minimum length of '1'. Error in line 5: Element 'name': '' is not a valid value of the atomic type 'domainName'.</errtext>
        </system>    </packet>

[WHMCS Lawrence]

Hello,

This would indicate that the applicable product doesn't have the "Require Domain" setting enabled under Setup > Products/Services > Products/Services, and the service doesn't have a domain name set. Please correct both of those items, save your changes, and run the "Create" option on the service. That should resolve this for you.